Privacy Policy

Secure Living collects the information needed to operate the platform: account details (name, email, phone), organization and property records, tenancy and lease information, payment and rent-collection history, KYC and compliance documents, support and service request records, and visitor logs where a property uses that feature.

Data is processed to provide property management, rent collection, lease signing, deposit protection, compliance verification, service requests, support, and marketplace workflows.

Access is restricted by user role and organization scope — a tenant can only see their own lease and records, a property manager only the properties assigned to them, and so on. Every access-sensitive action is recorded in an audit trail.

Information is shared only as needed to operate the platform: with the landlord/agency managing a tenant's property, with service providers assigned to a service request, and with payment processors to complete rent or deposit transactions. Secure Living does not sell personal data to third parties.

Tenancy, financial, and compliance records are retained for as long as needed to support the tenancy, audit, and legal/compliance obligations, including after a lease ends, to preserve the deposit reconciliation and dispute history.

You can review and update your account and profile information at any time from your dashboard settings. For access, correction, or deletion requests beyond what's self-service, contact us and we will respond within a reasonable timeframe.