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Landlord manual

Landlords are the primary client segment. Use this flow to onboard, operate remotely, and stay audit-ready.

1. Sign in & profile

1. Log in from the auth screen. Complete your Settings → Profile with phone, WhatsApp, portfolio name, tax PIN (masked), mailing address, and emergency contacts.
2. Upload or refresh KYC from KYC when prompted for verification or escrow limits.

2. Properties

1. Open Properties to view branches and units. Add a property from New property when expanding the portfolio.
2. Open a property record for status, documents, and linked tenants. Keep data aligned with field inspections.

3. Tenants & rent

1. Use Tenants to see who occupies which unit and their verification state.
2. Rent and arrears visibility roll up to the dashboard; nudge tenants to pay through escrow rails for traceability.

4. Escrow & transactions

1. Transactions shows protected balances, releases, and milestones. Release funds only after your rules (e.g. inspection, tenant confirmation) are met.
2. Turn on escrow and rent alerts in Settings so you are notified of every material movement.

5. Services & workforce

Request repairs, maintenance, or construction oversight from Services. Verified professionals complete work and log evidence for your release workflow.

6. Diaspora tips

• Keep WhatsApp and email in profile current for urgent field updates.
• Use timezone and currency preferences so reports match how you read them abroad.
• Review the landing page "services" and "testimonials" with your own stakeholders — they mirror how you pitch landlords like you.